Frequently Asked Questions

Choosing the right support for your child can feel overwhelming.
This section is here to give you clarity, answer common questions, and help you feel more confident about reaching out.

Getting Started

I’m not sure where to start — can I still contact you?

Absolutely.

You do not need to have everything figured out before getting in touch. Many families come to me feeling unsure or overwhelmed — that is completely normal.

The first step is simply a conversation. From there, I will help you understand your situation and guide you clearly on what comes next.

What if I don’t know exactly what support I need?

That’s completely fine.

You are not expected to understand the system or know what to ask for. Part of my role is to help you make sense of your situation and identify what support may be most helpful.

How does the consultation process work?

The process begins with a free initial consultation via phone, Microsoft Teams, or in person where possible.

This is a relaxed, no-pressure conversation where we talk through your situation and concerns.

After this, I will guide you on the next steps and explain what support options are available. There is no obligation to continue.

Is there any pressure to commit after the first consultation?

No — not at all.

You are free to take your time, consider your options, and decide what feels right for you.

How quickly will you respond to enquiries?

I aim to respond to all enquiries within 24 hours.

You will be contacted using your preferred method, and from there we can arrange next steps.

 Working Together

Will you take over everything, or do I stay involved?

You will always remain fully involved.

While I can take a lead role in managing communication and guiding the process, you are always kept informed, copied into correspondence, and supported to understand each step.

This is a collaborative process — you are never left out.

Do you manage communication with schools and local authorities?

Yes.

I can take a structured, strategic approach to communication — drafting and managing correspondence to ensure everything is clear, purposeful, and aligned with your child’s needs.

Parents are always copied in, and everything is explained so you remain fully informed while I guide the direction of the process.

I feel nervous about speaking to the school or local authority — can you help with that?

Yes, and this is very common.

I can help you prepare for conversations, attend meetings with you, or support communication on your behalf.

My aim is to help you feel more confident, supported, and clear when dealing with professionals.

Do you attend meetings and represent parents?

Yes.

I can attend meetings to support you, represent your voice, and help ensure discussions remain focused and productive.

You remain the decision-maker at all times — my role is to support you and help keep the conversation aligned with your child’s needs.

Do you help with disagreements or challenging decisions?

Yes.

I support families where there are disagreements with schools, local authorities, or other services.

This includes strengthening your position, guiding communication, and supporting you through processes such as mediation or escalation where needed.

Practical Questions

What if I’ve already started the process and feel stuck?

That’s absolutely fine.

You can come to me at any stage — whether you are just starting, midway through, or facing challenges. I will review where things are and help you move forward with clarity.

What if I just need one-off advice?

That is absolutely fine.

Not everyone needs ongoing support — sometimes a single consultation or document review is enough to help you move forward with confidence.

What if my situation is not listed on your website?

Every case is different.

If your situation is not specifically mentioned, it does not mean I cannot help. I encourage you to get in touch so we can discuss your circumstances and explore the best way forward.

How much will this cost me?

I understand that cost is an important consideration.

All fees are explained clearly in advance, including what is included in the support. There are no hidden costs, and payment options can be discussed where appropriate.

You will always know what to expect before making any decision.

 Experience & Approach

Do you have relevant qualifications and experience?

Yes.

My background includes working as a professional interpreter and patient navigator, supporting individuals and families across healthcare, education, and community services.

This has given me extensive hands-on experience navigating complex systems and working with a wide range of professionals.

What training or approach do you use in your work?

I value recognised SEND training, including guidance from organisations such as IPSEA, as they provide a strong foundation in understanding the law and processes.

However, SEND support is not just about knowing the law , much of that information is available online.

The real difference comes from understanding how to apply it effectively to each individual child’s situation. My work is built on real-world experience, using the law strategically, managing communication, and guiding each case in a way that leads to meaningful outcomes.

Are you legally qualified?

I am not a solicitor.

However, I specialise in SEND advocacy and support, helping families understand their rights and navigate processes confidently.

Where legal advice is required, I can guide you on the next steps.

Do you have a DBS check?

Yes.

I hold an Enhanced DBS check, providing reassurance when working with children, young people, and vulnerable adults.

Do you work independently?

Yes.

I am an independent SEND Advocate, which means I work solely in the best interests of the families I support, without conflict of interest.

Reassurance

Will you be honest with me, even if it’s not what I want to hear?

Yes — always.

My role is to guide you in the best possible direction. This means being honest, clear, and realistic, while still being supportive and solution-focused.

Will my situation be judged?

No — never.

Every family’s situation is different. My approach is always respectful, understanding, and focused on helping you move forward without judgement. 

If you're  still unsure, that’s completely okay.

You don’t need to have all the answers before reaching out — that’s what I’m here for.

Start with a free consultation, ask more questions,  and we’ll take it step by step together.